Privacy policy - Cincinnati Open

Last modified: April 17, 2025

1. Introduction

Beemok Sports, LLC, along with our subsidiaries and affiliates, including, without limitation, Charleston Tennis, LLC, Cincinnati Tennis LLC, and Beemok Management, LLC (collectively, “Beemok Sports” or “we” or “us”) respect your privacy and are committed to protecting it through our compliance with this privacy notice.

This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect, use, maintain, and disclose when you: (1) visit our Websites that link to this Privacy Notice (each, a “Website”); (2) install and use our mobile or desktop applications downloaded from authorized distribution sites (each, an “Application”); or (3) visit our venues or clubs (our “Services”). This Privacy Notice also explains our practices for collecting, using, maintaining, protecting, and disclosing your information.

This Privacy Notice applies to information we collect:

on our Websites;
on or through our Applications;
when you visit or use our Services, including as a member, ticket holder, or event participant;
in email, text, and other electronic messages between you and Beemok Sports through any medium;
when you interact with our advertising and applications on third-party websites and services, if those applications or advertisements include links to this Privacy Notice; and
from third parties, as described in this Privacy Notice.

This Privacy Notice does not apply to information collected by:

us through any other means, including on any other website operated by Beemok Sports or any third-party (including our affiliates and subsidiaries);
us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us; or
any third party (including our affiliates and subsidiaries), including through any application or content (such as advertising) that may link to or be accessible from the Website.

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites, Applications, or Services. By accessing or using our Websites, Applications, or Services, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of our Websites, Applications, or Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.

2. Information We Collect About You and How We Collect It

Throughout this Privacy Notice, the term “Personal Data” means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Data does not include any deidentified or aggregated information.

Generally

We collect Personal Data from various sources, including:

directly from you when you provide it to us;
automatically as you navigate through or otherwise use our Websites or Applications.

Information You Provide to Us

We collect the following types of Personal Data directly from you when you access or use our Websites, Applications, or Services: real name, postal address, email address, telephone number, IP address, and any other identifier by which you may be contacted online or offline. In addition, we also collect other types of information that you may provide when you fill out a form or through your correspondence with us.

The Personal Data we collect on or through our Websites, Applications, or Services includes:

information that you provide to us directly when you register to use our Websites, Applications, or Services. We may also ask you for information when you report a problem with our Websites, Applications, or Services;
if you contact us, records and copies of your correspondence (including email addresses); and
details of transactions you carry out through our Websites, Applications, or Services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Websites, Applications, or Services.

Information We Collect Through Automatic Data Collection Technologies

As you navigate and interact with our Websites, Applications, or Services, we may use automatic data collection technologies to collect certain Personal Data about your interaction with our Websites, including information about your equipment, browsing actions, and patterns. This includes:

details of your visits to and use of our Websites, Applications, Services. This includes: browsing history, search history, traffic data, IP-based location data (which may be used to locate the city and state that you are in when you access our Websites but cannot be used to precisely locate you), logs, referring/exit pages, date and time of your visit to our Websites, error information, clickstream data, other communication data, and the resources you access, use, or interact with on the Websites; and
Information about your computing device and internet connection, i.e., your IP address, operating system, device make and model, and browser type.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). Cookies are small data files placed on your computer that allow us to collect certain information whenever you visit or interact with our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. Some of these cookies are managed by us (first-party cookies), while others are managed by third parties that we do not control (third-party cookies). We may access information contained in cookies placed on your device by a third-party service provider as permitted by the terms of the agreement and privacy settings with such third parties.

By continuing to allow cookies (see Choices About How We Use and Disclose Your Information), you hereby consent to our recording and disclosure to third-party cookie providers of your use of the Websites or other communications you may have with our Websites.

Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and tell whether you open an email and act upon it; and
Website Interaction and Performance Monitoring Tools. Our Websites may also use interaction and/or performance monitoring tools (sometimes called scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of and interactions with the pages and content on our Websites. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take on our Websites, and information automatically transmitted from your web browser to our Websites such as information about your operating system, computer hardware, and browser preferences.

By continuing to use our Websites, you hereby consent to our recording your mouse movements, keystrokes, navigation pathways, other actions that you take or communications you may have with our Websites AND TO OUR DISCLOSURE OF THIS RECORDED INFORMATION TO THIRD-PARTY TOOL PROVIDERS.

The information we collect automatically may include Personal Data, or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Websites and to deliver a better and more personalized service by enabling us to: (i) estimate our audience size and usage patterns; (ii) store information about your preferences; (iii) customize our Websites according to your individual interests; (iv) speed up your searches; and (v) recognize you when you return to our Websites.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Websites are served by third parties, including advertisers, content providers, and analytics providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Information We Collect from Third Parties

In addition, we may receive Personal Data from third-party providers that support our business operations. This includes information you provide on websites, applications, and services operated by third parties. For example, we may partner with third-party service providers to facilitate event ticketing, court bookings, class registrations, or similar activities, and may receive your first and last name, email address, or other contact details in connection with those services. If you make a purchase or payment, the third-party provider processes all payment-related information, including your credit card number or other financial details. We do not receive any personally identifiable financial information in connection with such payments.

While the Personal Data we receive from third parties is subject to this Privacy Policy, please note that those third parties may independently collect and process your information under their own privacy policies. We encourage you to review the privacy policies of any third-party websites and mobile applications you use to understand how your data is handled.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

to fulfill or address the reason you provided the information and to facilitate your access to our Websites, Applications, and Services;
to provide, support, personalize, develop, and improve our Websites, Applications, and Services;
to provide you with notices about your accounts;
to allow you to participate in interactive features on our Websites or Applications;
to process your requests, purchases, transactions, and payments, and to prevent transactional fraud;
to personalize your Website or Application experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our Websites (with your consent, where required by law);
to send you communications with information that you request from us or that may be of interest to you, including newsletters, marketing materials, offers, and promotions, via email (with your consent, where required by law);
to maintain, customize, and secure your account with us (such as providing you with notices about your account);
to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
to notify you about changes to our Websites, Application, or Services;
to understand how you use our Websites and identify any issues in how the Websites are used and how we can improve your experience with our Websites;
to administer surveys, sweepstakes, promotions, and other contests offered by or through Beemok Sports that you participate in or otherwise enter;
to help maintain the safety, security, and integrity of our Websites, products and services, databases and other technology assets, and business, including to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity;
for internal testing, research, analysis, and product development, including to develop and improve our Websites, and to develop, improve, or demonstrate our products and services;
for debugging to identify and repair errors that impair existing intended functionality;
to carry out our legal and contractual obligations, and to enforce our rights arising from any contracts entered into between you and us;
to exercise or defend legal claims, and to respond to legally binding requests from law enforcement, regulatory authorities, or other third parties;
to comply with our legal, regulatory, and contractual obligations;
to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about you is among the assets transferred;
for any other purpose with your consent; and
in any other way we may describe when you provide the information or as otherwise permitted by applicable law.

With your consent, we may also use your Personal Data to contact you about our Services and offers that may be of interest to you. If you wish to change your choice, you may do so at any time by sending us an email stating your request via the Contact Information below. If we have sent you a promotional or newsletter email, you may click the unsubscribe link in the body of that email to be omitted from future email distributions. For more information, see Choices About How We Use and Disclose Your Information.

4. Disclosure of Your Personal Data

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose Personal Data that we collect or you provide as described in this Privacy Notice:

to our subsidiaries and affiliates;
to business partners, contractors, service providers, and other third parties we use to support our business. These entities provide, among other services, IT, infrastructure support services, and payment processing services. Depending on the business and your interaction, your payments may be processed by different third-party payment service providers. Please note that each payment processor maintains its own privacy policy describing its privacy practices; we encourage you to review the privacy policy provided directly by the payment processor applicable to your transaction.
to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Beemok Sports LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Beemok Sports LLC about our users is among the assets transferred;
to third-party cookie and other tracking technology providers for the purpose of providing analytics and cross-context behavioral advertising services to us;
to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the information; and
with your consent (if required by law) or as otherwise permitted by applicable law.

We may also disclose your Personal Data as necessary to:

comply with: (i) federal, state, or local laws, or to comply with a court order or subpoena to provide information; (ii) civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; and/or (iii) certain government agency requests for emergency access to your Personal Data if you are at risk or in danger of death or serious physical injury;
cooperate with law enforcement agencies concerning conduct or activities that we (or one of our service providers) believe may violate federal, state, or local law;
exercise or defend legal claims and to enforce or apply our Terms of Use and other agreements;
engage in any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy, dissolution, or restructuring of (or similar transaction involving) all or part of our business; and/or
protect the rights, property, or safety of Beemok, its customers, or others.

5. Choices About How We Use and Disclose Your Information.

We do not control the collection and use of your information collected by third parties described above in Disclosures of Your Information. These third parties may also aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data we have collected about you. We have created mechanisms to provide you with control over your Personal Data:

Cookies and other Tracking Technologies. We may use certain tracking technologies that may record your activities on our Websites and your other online activities, and such recordings may be disclosed and processed by third parties who provide such technologies. You can adjust your browser’s settings to refuse all or some cookies. If you disable or refuse cookies, please note that certain parts of our Websites may be inaccessible or may not function properly. You may also disable our use of any non-essential cookies (e.g., analytics cookies) through the cookie consent manager on our Websites. You can find more information about cookies at http://www.allaboutcookies.org.
As noted above, we do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its websites by visiting www.aboutads.info. Please note that you may continue to receive generic ads that are not based on your preferences.
Web Beacons. Web beacons can be refused when delivered via email by disabling HTML images or refusing HTML (select “Text Only”) emails via your email software. In many instances, web beacons are reliant on cookies to function properly, and so declining cookies will impair their functionality.

Direct Marketing/Promotional Offers from Beemok Sports. We may send promotional or marketing-related emails to you, and where required by law, we will obtain your consent to do so. You may opt out of such communications at any time by clicking the “unsubscribe” link at the bottom of the email. If you opt-out of receiving these types of emails from us, please note that you may continue to receive transactional or account-related communications from us.

6. Your Other Rights

In addition to the choices made available to you with regard to the Personal Data that you provide to us; you can review and change the Personal Data associated with your account by send us an email via the Contact Information below to request access to, correct, or delete any Personal Data that we have collected about you. We may not accommodate a request to change or delete your Personal Data if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.

7. Do Not Track Signals

Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. However, there is no accepted standard for how a website or online service should respond to this signal, and at this time, we do not take any action in response to such a signal.

8. Data Security

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we have implemented measures to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Websites. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the Websites.

9. Third-Party Sites

Our Websites may contain links to third-party Websites, Applications, or Services that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other Websites, Applications, or Services. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we suggest you review.

10. Children Under the Age of 18

Our Websites, Applications, or Services are not intended for children under 18 years of age. No one under the age of 18 may provide any Personal Data to or on the Websites, Applications, or Services. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Websites, Applications, or Services or on or through any of respective features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 18, please contact us at the contact information below.

11. Changes to Our Privacy Notice

We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page. The date this Privacy Notice was last updated is identified at the top of the page. You are responsible for periodically visiting our Websites and this Privacy Notice to check for any changes. Your continued use of our Websites following the posting of changes constitutes your acceptance of such changes.

12. Contact Information

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice, have any requests related to your Personal Data, or otherwise need to contact us, you may contact us at the contact information below or through the “Contact” or “Connect” page on the respective entities’ Website.

Credit One Stadium
161 Seven Farms Drive
Charleston, SC 29492
info@creditonestadium.com
Contact Us

Credit One Charleston Open
161 Seven Farms Drive
Charleston, SC 29492
info@creditonecharlestonopen.com
Contact Us

LTP Tennis
161 Seven Farms Drive
Daniel Island, SC 29492
info@ltpchs.com
Contact Us

Cincinnati Open
5460 Courseview Drive
Mason, OH 45040
info@cincytennis.com
Contact Us