If a Center Court match is completed OR 90 total minutes of play has taken place on Center Court during any one session, no exchanges or refunds will be made*. If a session is cancelled without the completion of one full match on Center Court OR 90 total minutes of play on Center Court, owner is entitled to a ticket at a similar level of seating, subject to availability, for the same session the following year. Only the original purchaser (purchased directly from the tournament office OR Ticketmaster) of the ticket may apply, within 15 days of the cancelled session.
Please note that this single session ticket rain policy does not apply to the following tickets, which are not eligible for refund or exchange:
· All full series or partial series plans
· All tickets issued on a complimentary or trade basis
· All suite, sponsor, luxury, premium, or hospitality/tent tickets (including, but not limited to, All-Inclusive Club, 1899 Club, Grandview Club and The Oasis)
· All tickets purchased for sessions 12-16
· All tickets purchased through any auction, exchange, resale or secondary outlet (including single session tickets purchased through the official Cincinnati Open Ticket Exchange by Ticketmaster)
· All tickets received through Ticketmaster Ticket Transfer
This policy applies to any court where single session tickets are separately sold.
*If a weather delay or acts beyond tournament control causes matches to be rescheduled to start after 7PM on Center Court, the day session will be deemed complete and matches starting at 7PM or later will be considered night session matches.
Patrons are advised that the schedule of play as well as session dates, number of matches, and starting times are subject to change for all sessions. Tickets are not eligible for exchange due to one or more changes in the schedule of play. Tournament officials reserve the right to determine when a session begins, ends, is delayed, postponed, or cancelled.
If Tournament officials cancel a session, this rain policy will be enacted, and eligible ticket holders should act accordingly to apply for a ticket(s) the following year:
Paper ticket holders must mail ticket stub to Cincinnati Tennis, LLC, 5460 Courseview Drive, Mason, OH 45040 within 15 days of the cancelled session to receive a ticket exchange. Only the original purchaser (purchased directly from the tournament office OR Ticketmaster) of the ticket may apply.
Mobile ticket holders must email proof of purchase to tickets@cincytennis.com within 15 days of the cancelled session to receive a ticket exchange. Only the original purchaser of the ticket (purchased directly from the tournament office OR Ticketmaster) may apply.
